Terms and Conditions | La Finesse Bern

This is a translation for information purposes. The German version is legally binding: https://www.lafinesse.ch/geschaeftsbedingungen/.

1. General

The terms and conditions apply to the treatments and to the on-site sale of products by La Finesse GmbH in Bern.

2. Appointment booking

Appointments agreed orally or in writing are binding. Appointment requests via e-mail, the online booking tool or the contact form on our website only become binding upon our confirmation by telephone or in writing.

3. Spam or non-receipt of e-mails

If you have not received an appointment confirmation from us, our e-mail may have been blocked by your firewall or may have ended up in your spam folder. We cannot accept any responsibility for this. If our transmission log shows that our e-mail was received by you, we must charge the appointment in full if it is not attended.

To ensure that this rule does not apply, we ask you to contact us before the appointment, both by e-mail and by telephone (be sure to leave a message). Only if you can prove that you have done everything possible to ensure that your booking reached us can we, in this case, refrain from issuing an invoice in the event of non-attendance.

4. Cancellation or non-attendance of appointments

In the event of illness, we will waive all costs if you cancel before the appointment and send us a copy of the medical certificate within 7 days without being asked. Without a medical certificate, however, we cannot waive the costs. Subsequent excuses cannot be accepted. If you do not attend an appointment, we will invoice you for it, with a payment term of 14 days.

If you are unable to keep an agreed appointment, please cancel no later than 24 hours (Mon to Sat) in advance; otherwise the appointment will be charged in full. If the appointment is on a Monday, it must be cancelled no later than the preceding Saturday. Unfortunately, subsequent excuses cannot be accepted.

The cancellation costs depend on the amount of work involved:

For up to 1 hour, a fee of CHF 50.00 is charged

For 1 hour or more, a fee of CHF 100.00 is charged

The customer has no entitlement to a substitute service.

In the event of late arrival, there is an entitlement to treatment only for the remaining time of the originally agreed treatment duration. La Finesse GmbH is also entitled to charge for the full treatment time.

If La Finesse GmbH is unable to keep an appointment, La Finesse GmbH is entitled to reschedule the appointment at short notice or to withdraw from the contract. In this case, La Finesse GmbH will make every effort to inform the customer immediately, provided that the address and contact details on file allow prompt contact.

5. Prices

The offers of La Finesse GmbH are subject to change; price changes are reserved. Unless otherwise agreed, the prices current at the time of treatment apply. You can find them on our homepage or in our current printed materials.

6. Laser treatment subscriptions

For subscriptions, the treatment period is a maximum of 18 months including a 3-month summer break, or a maximum of 8 or 4 treatments respectively (whichever occurs first), i.e. all treatments must be taken within this period. After that, all entitlements lapse. Any refund of treatments not taken is excluded.

In the event of pregnancy or illness, there is no entitlement whatsoever to an extension of this period. Exceptions must be agreed in advance with the business owner. 1 treatment for the entire body is deducted per session.

A follow-up treatment after 4 to 6 weeks is a requirement of the contract. This may vary depending on the body area.

All customers who purchased a subscription before 1.4.2020 are entitled to a check-up appointment of approx. 15 to 20 minutes two to three weeks after the treatment appointment. If the customer does not attend, there is no entitlement to a make-up appointment. All contracts from 1.4.2020 no longer include check-ups.

If the customer arrives unshaven or partially shaven, La Finesse GmbH will only treat the body areas that are shaven. 1 treatment for the entire body is deducted per session. The customer has no entitlement to an additional session to make up for the unshaven area.

Customers who use a solarium or are exposed to increased sunlight are treated 3 weeks beforehand and only from 6 weeks after such exposure. In the event of non-compliance with or concealment of this requirement, the customer acts at their own fault. If the customer arrives for the appointment with tanned skin, La Finesse GmbH will not carry out the appointment. In this case, we reserve the right to charge a handling fee of CHF 100.-.

7. Payment and performance

Treatment costs must be paid before the treatment.

All subscription treatments must be paid in cash, by Twint or by advance payment before the start of treatment. If this does not happen, La Finesse GmbH reserves the right not to carry out the appointment and to charge a corresponding cancellation fee.

8. Promotions and vouchers

After completing 8 treatments for permanent hair removal, the customer receives a 20% discount. Students receive a 10% discount on our prices, provided that the customer has handed us their student ID. The discount cannot be combined with other promotions.

If the customer recommends us and the new customer then purchases a subscription with us, the customer receives a 5% discount on our prices. If the customer recommends us and two new customers purchase a subscription, the customer receives a 10% discount on our prices. The discount cannot be combined with other promotions.

The voucher amount cannot be paid out.

9. Taking medication

The taking of any medication (chronic or temporary) must be reported to La Finesse GmbH immediately in order to discuss how to proceed with the treatment. If the taking of medication is concealed, there is no entitlement whatsoever to damages. La Finesse GmbH accepts no liability for truthful statements.

10. Data protection

All personal data of the customer is treated in strict confidence. The data required for processing business transactions is stored in strict compliance with the applicable statutory data protection provisions.

For safety reasons on the part of La Finesse GmbH, a photo of the treated area is taken of every customer before and after the treatment. The photos are only used for our advertising purposes with the customer’s consent. Intimate areas are not used further, even with consent.

11. Warranty

In facial and body treatments, methods and products suited to the customer’s needs are used. No guarantee can be given regarding tolerability and success. This applies in particular if questions in the preliminary consultation were not answered sufficiently or truthfully by the customer. Products can only be taken back if they are damaged.

12. Scope

Changes may be made by La Finesse GmbH at any time. These General Terms and Conditions render all previous General Terms and Conditions as well as catalogues and price lists invalid.

13. Miscellaneous

The place of jurisdiction is Bern. Laser treatments can lead to side effects such as scars, permanent discolouration and temporary effects such as redness, swelling, slight burning, haematomas and discolouration. As a consequence, some patients will notice better results than others.

14. Liability

The liability of La Finesse GmbH is limited to gross negligence and intentional acts. Claims for damages lapse upon expiry of two weeks after the contractually scheduled end of the treatment, unless the claims are asserted within this period.